What Should Stay Human When You Embed AI Into Operations?
A liability-based framework for deciding which decisions must stay human when you embed AI into business operations, and which are just coordination work.
Tag archive
#AI agents
How I Would Redesign Contract Review as an AI-Native Workflow
The old route for contract review is email, PDFs, and Word track changes. Here's how I'd design an AI-native system that compares against a playbook and keeps judgment calls human.
How I Would Redesign Employee Onboarding as an AI-Native Workflow
A teardown of why onboarding stays slow across HR, IT, and payroll, and how a coordination layer — not a chatbot — would fix the handoff.
How I Would Redesign Vendor Onboarding as an AI-Native Workflow
A system teardown of vendor onboarding: why chasing tax forms, insurance certificates, and bank details still takes weeks, and what an AI-native intake and risk-tiering system would automate versus keep human.
Why Adding an AI Agent to a Broken Workflow Usually Fails
Adding an AI agent to a broken workflow rarely fixes it. Here's why the failure is usually the process, not the model — and what to map before you automate.
How I Would Redesign Expense Report Reconciliation as an AI-Native Workflow
A system teardown of expense report reconciliation: why the old route of receipts, card statements and spreadsheets persists, and what an AI-native coordination layer would look like.
Why Most AI Adoption Projects Start at the Wrong Layer
Most AI adoption fails not because the model is bad, but because teams skip the workflow redesign and bolt AI onto a broken coordination layer. Here is where adoption should actually start.
How I Would Redesign Invoice Processing If We Started From Zero
A system teardown of accounts payable: why three-way matching is still manual, and what an AI-native invoice processing route would automate and keep human.
How I Would Build an AI-Native Insurance Claims System
The 1995 insurance claims workflow is a document relay between six people. Here's how I'd redesign it as an AI-native intake, triage, and settlement route.
AI Automation vs Manual Work: Where the Handoff Should Actually Move
Where the AI-to-human handoff should actually sit in a workflow, using refund and return approval as the worked example.