AI Automation vs Manual Work: Where the Handoff Should Actually Move
Where the AI-to-human handoff should actually sit in a workflow, using refund and return approval as the worked example.
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Where the AI-to-human handoff should actually sit in a workflow, using refund and return approval as the worked example.
HITL is not a single AI project setting. It is a per-step placement decision based on reversibility, liability, and model confidence.