AI Agent vs Chatbot: The Difference Is Write Access, Not Intelligence
An AI agent can change a record in your business. A chatbot only produces text. The difference is write access and escalation, not model intelligence.
Tag archive
#human in the loop
How to Measure Whether an AI Workflow Is Actually Working
Time saved per task can improve while the whole process takes just as long. Here are the four workflow-level numbers that show whether an AI deployment changed anything.
How I Would Build an AI Prior Authorization System That Never Signs the Denial
A teardown of the prior authorization workflow and where an AI-native version would draft, track, and appeal requests while a licensed reviewer keeps the approve-or-deny call.
What Should Stay Human When You Embed AI Into Operations?
A liability-based framework for deciding which decisions must stay human when you embed AI into business operations, and which are just coordination work.
How I Would Redesign Contract Review as an AI-Native Workflow
The old route for contract review is email, PDFs, and Word track changes. Here's how I'd design an AI-native system that compares against a playbook and keeps judgment calls human.
How I Would Redesign Employee Onboarding as an AI-Native Workflow
A teardown of why onboarding stays slow across HR, IT, and payroll, and how a coordination layer, not a chatbot, would fix the handoff.
Why Adding an AI Agent to a Broken Workflow Usually Fails
Adding an AI agent to a broken workflow rarely fixes it. Here's why the failure is usually the process, not the model and what to map before you automate.
Why Most AI Adoption Projects Start at the Wrong Layer
Most AI adoption fails not because the model is bad, but because teams skip the workflow redesign and bolt AI onto a broken coordination layer. Here is where adoption should actually start.
What an AI-Native Compliance Workflow Would Look Like
An old-route-to-AI-route teardown of AI compliance: why evidence of human review gets reconstructed after the fact, and what it looks like when it's captured automatically instead.
How I Would Build an AI-Native Insurance Claims System
The 1995 insurance claims workflow is a document relay between six people. Here's how I'd redesign it as an AI-native intake, triage, and settlement route.